Service 02 / 04
Operations & monitoring
A cluster is only as good as its operations. We monitor your environment around the clock and act before an anomaly becomes an outage – without you having to open a ticket.
Approach
Proactive instead of reactive.
Classic support waits until something breaks and someone calls. We turn that around: the monitoring calls us, not your users calling you. Every node, every service, and every network path continuously delivers metrics, logs, and health checks.
A filling disk, a lagging replication, or a service with a rising error rate is recognized as a trend long before a threshold snaps. Much of it we fix without you ever needing to know – though you can read about it afterwards, in the monthly report.
And when things do get serious, a clear escalation chain kicks in: alerting, on-call duty, defined response paths – around the clock, including weekends and holidays.
Scope
What day-to-day operations include.
- Monitoring at every layer: hardware, virtualization, operating system, services, application, and network.
- Health checks from the user’s perspective: we check not just that processes run, but that your application responds.
- 24/7 alerting with an escalation chain and on-call duty – at night, on weekends, and on holidays.
- Trend & capacity planning: storage, load, and growth in view, with expansion recommendations before things get tight.
- Backup monitoring: every backup is verified; regular restore tests prove it can actually be restored.
- Incident handling: analysis, resolution, and a follow-up report with the cause and derived measures.
- Monthly operations report: availability, incidents, utilization, and upcoming recommendations, clearly summarized.
- Dedicated point of contact who knows your environment and is reachable on a short path.
Reference
From metric to response.
FAQ
Common questions about operations.
What happens if a node fails at three in the morning?
First, the cluster takes care of itself: failover is part of the architecture, and your application keeps running. In parallel, the on-call engineer is alerted, restores redundancy, and documents the incident. You hear about it in the follow-up report – not from angry users.
Can I see how the cluster is doing myself?
Yes. You receive the monthly operations report with availability, utilization, and incidents; on request we also set up read access to a dashboard with the key live metrics.
Do you also take over operations of an existing cluster?
Yes. After an audit of the environment, we connect it to our monitoring and take over operations. Anything worth improving is recorded and worked through step by step, in coordination with you.
How fast do you react to an alert?
Critical alerts reach the on-call engineer immediately and are handled right away, around the clock. Specific response and recovery targets are agreed together in the operations contract, matched to your availability requirements.
Contact
No more running servers on the side.
Briefly describe your environment. You will receive an initial assessment within one business day, free of charge and without obligation.
Request a project